Yes. We offer free shipping on orders over $299 CAD to all Canadian provinces
Do you ship internationally?
At this time, we only ship within Canada. We hope to expand to international shipping in the future.
When will my order ship?
Orders are typically processed and shipped on the next business day. Once your order has been dispatched, you'll receive a shipping confirmation with tracking information.
Will I receive a tracking number?
Yes. Every order includes a tracking number, which will be emailed to you as soon as your shipment is on its way.
What payment methods do you accept?
We currently accept cryptocurrency as our payment method.
Are packages discrete?
Absolutely. All orders are shipped in plain, unbranded packaging with no indication of the contents or Bio Propel branding on the outside.
How should research products be stored?
Proper storage is essential for maintaining the quality and stability of research compounds.
For lyophilized (freeze-dried) research products:
When stored at approximately -20°C in a tightly sealed container with desiccant packs, products may remain stable for several years, depending on the specific compound.For maximum long-term preservation, vacuum sealing the container before freezing is recommended to minimize exposure to moisture and air.
After reconstitution:
A general guideline is to use reconstituted research solutions within 4–6 weeks when refrigerated under appropriate conditions.
Always store research products according to recommended laboratory procedures and avoid repeated temperature fluctuations or unnecessary exposure to heat, light, and moisture.
Why do I need to record myself opening my order?
To protect both our customers and our business, we require a continuous video recording of the parcel being opened if you need to report a missing, incorrect, or damaged item.
The video must clearly show:
- The unopened parcel with the shipping label visible.
- The package being opened without any cuts or edits.
- All contents being removed from the package.
- Each item being counted and shown clearly on camera.
Without a complete unedited unboxing video, we are unable to verify claims for missing or incorrect items, and we cannot provide replacements or refunds for those claims.
This policy helps ensure every order is handled fairly and allows us to resolve any genuine shipping or packing issues as quickly as possible.
